[
    {
        "dept": "reception",
        "category": "Checkout Timings",
        "user_query": "What are the checkout timings?",
        "bot_response": "Checkout time is at 11 AM. If you need a late checkout, please let us know in advance."
    },
    {
        "dept": "roomservice",
        "category": "Room Service",
        "user_query": "Can I have a towel and a toothbrush delivered to my room?",
        "bot_response": "Of course! I will arrange for a towel and a toothbrush to be delivered to your room shortly."
    },
    {
        "dept": "reception",
        "category": "Local Recommendations",
        "user_query": "Are there any good restaurants serving Arabian cuisine?",
        "bot_response": "Yes, there are several excellent restaurants nearby that serve Arabian cuisine. Would you like me to recommend one or provide directions?"
    },
    {
        "dept": "reception",
        "category": "Checkout Timings",
        "user_query": "When is the checkout time?",
        "bot_response": "The checkout time is at 11 AM. Please let us know if you require any assistance with your departure."
    },
    {
        "dept": "roomservice",
        "category": "Room Service",
        "user_query": "I need an extra blanket.",
        "bot_response": "Certainly, I'll have an extra blanket sent to your room right away."
    },
    {
        "dept": "reception",
        "category": "Local Recommendations",
        "user_query": "Can you suggest some places to visit nearby?",
        "bot_response": "Sure! There are several attractions nearby, such as the City Museum, Central Park, and the Waterfront Promenade. Would you like more details on any of these?"
    },
    {
        "dept": "reception",
        "category": "Amenities Inquiry",
        "user_query": "Is there a gym in the hotel?",
        "bot_response": "Yes, we have a fully equipped gym on the third floor, open 24/7 for our guests."
    },
    {
        "dept": "roomservice",
        "category": "Housekeeping Request",
        "user_query": "Can I get my room cleaned?",
        "bot_response": "Absolutely. Would you like us to clean your room now, or would a later time be more convenient?"
    },
    {
        "dept": "roomservice",
        "category": "Dining Options",
        "user_query": "What time does the restaurant open for breakfast?",
        "bot_response": "The restaurant opens for breakfast from 7 AM to 10 AM daily."
    },
    {
        "dept": "reception",
        "category": "Facilities Inquiry",
        "user_query": "Do you have a swimming pool?",
        "bot_response": "Yes, we have a heated swimming pool located on the ground floor, open from 6 AM to 10 PM."
    },
    {
        "dept": "techteam",
        "category": "Technical Assistance",
        "user_query": "The Wi-Fi isn't working in my room.",
        "bot_response": "I apologize for the inconvenience. I will notify our technical support team immediately to resolve the issue."
    },
    {
        "dept": "reception",
        "category": "Special Requests",
        "user_query": "Can you arrange a taxi for me?",
        "bot_response": "Certainly. Please let me know your destination and the time you need the taxi, and I will make the arrangements."
    },
    {
         "dept": "reception",
        "category": "Property Information",
        "user_query": "Do you have parking facilities?",
        "bot_response": "Yes, we offer complimentary parking for all our guests. The parking area is located at the back of the hotel."
    },
    {
        "dept": "reception",
        "category": "Local Recommendations",
        "user_query": "Are there any nearby tourist attractions?",
        "bot_response": "Yes, there are several attractions nearby including the historic Old Town, the Art Gallery, and the Botanical Gardens. Would you like more information on any of these?"
    },
    {
        "dept": "FnB",
        "category": "Room Service",
        "user_query": "Can I order food to my room?",
        "bot_response": "Of course! You can view our room service menu in your room's information booklet or on the TV. Please let me know your order and I will arrange it."
    },
    {
        "dept": "roomservice",
        "category": "Special Requests",
        "user_query": "I need a baby crib in my room.",
        "bot_response": "No problem. I will have a baby crib delivered to your room right away."
    }
]